Items can only be returned within the return period of 14 days. Within this period you can review and try on your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items must be unworn, unwashed and tags must be attached. Items can not be stained by make up or have other signs of wear after trying them on. Earrings & lingerie can not be returned due to hygienic reasons. If you wish to return these items, the packaging must be unopened.

Failure to comply with the terms of our return policy will result in us not being able to give you a refund.

To complete your return, we require a receipt or proof of purchase. To return your product, you should ship your product with the original purchase receipt and encircle the item you're returning. 

Return the item to the following address:

prinsenweide 2-G 
7317BB Apeldoorn
The Netherlands


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hellacash.nl.


As a customer, you will be liable for the return costs. These costs will vary per state or country. Don’t forget to obtain and keep your postage receipt until you have been fully refunded, in case your return gets lost on its way back to us.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.